FOR IMMEDIATE RELEASE
ABCoA Kicks Off 2025 with Groundbreaking AI Collections Feature in Deal Pack
Jacksonville, FL – February 13, 2025 – ABCoA, the most innovative software company in the
subprime world, continues to redefine the future of loan servicing with the launch of its latest
AI-powered feature in Deal Pack: AI Collections. After delivering over 250 new features in 2024,
ABCoA begins 2025 by integrating artificial intelligence to further streamline collections and
enhance customer engagement.
Transforming Loan Servicing with AI Collections
AI Collections in Deal Pack leverages cutting-edge, AI-powered conversations in both English
and Spanish to automate payment collections and facilitate promises to pay (PTPs). This
groundbreaking feature enables finance companies to optimize their collections process, while
delivering a seamless customer experience and dramatically reducing costs.
“Better collections for all – regardless of portfolio size, and incredibly beneficial for consumers.
Deal Pack’s AI Collections feature allows lenders to engage with customers more effectively –
increasing productivity and reducing manual workloads for collections teams,” said Jonathan
Hedy, President of ABCoA. “By automating conversations with AI, we are giving finance
companies an incredibly powerful tool to improve efficiency, cash flow, and customer
satisfaction – freeing up staff to focus on higher-value tasks. Our AI Collections feature works
24/7, communicates in the consumer’s native language, and is never sick, unprofessional, or
overworked; it has unlimited bandwidth, always administers policy consistently with empathy
and personalization, and reduces fraud and security risks,” concluded Hedy.
Key Benefits of AI Collections
• AI-driven conversations to automate collections.
• Seamless communication in English and Spanish in real-time.
• Enhanced efficiency by reducing manual efforts and providing unlimited bandwidth.
• Improved customer engagement through personalized, always-available
communication.
• Low cost per transaction – no high setup or monthly fees; only pay for what you use.
• Integrated payment processing provides seamless experience.
Driving Innovation in Loan Servicing
AI Collections reflects ABCoA’s commitment to innovation and customer success. ABCoA
expects AI will handle up to 80% of collections duties. Available in Deal Pack Pro and Deal Pack
Web, and fully integrated with ABCoA’s payment processing services, AI CollecOons helps a
finance company grow without spending more on payroll or high fixed costs. By integrating
artificial intelligence into Deal Pack, ABCoA empowers lenders to optimize their operations and
improve overall portfolio performance. To learn more about AI Collections in Deal Pack,
visit www.dealpack.com to schedule a quick demo.
About ABCoA
Advanced Business Computers of America (ABCoA) is a leading provider of innovative software
solutions for the subprime finance industry. Deal Pack Web is the only all-in-one, cloud-native
software that seamlessly integrates loan management, accounting, collections, payment
processing, loan origination, and customer relationship management. Committed to clients’
success since 1983, ABCoA continues to set new standards in efficiency, automation, and
compliance.
Media Contact
Evelyn Hedy
Vice President & Head of Sales
ABCoA
800-526-5832
sales@abcoa.com
www.dealpack.com